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Consumer Bill of Rights And Responsibilities
NewLife homecare
inc. Services
has adopted the following statement on consumer rights as the official
policy. The consumer/client has the right to:
 Safe and humane
treatment.
Be completely informed
on these rights.
Have NewLife homecare
inc.
staff communicate in a language or form that he/she can reasonably be
expected to understand.
Be informed of
responsibilities he/she may have in the care process.
Be thoroughly informed
of any charges or out of pocket expense not covered by consumer insurance.
Be informed of prices, inspect the "Explanation of Bill" or
other charges.
Have advanced
directives.
Be provided with
information and education relating to aspects of his/her condition that relates
to services provided by NewLife homecare inc. in order to participate
in the home therapy plan and plan of care.
Be informed of any
potential benefits, risks and effects of treatment and will have the
opportunity to authorize or refuse treatment.
Participate in the
development or revision of the plan of care.
Full access of
information and information necessary in order to make decisions regarding
services. The consumer's family/guardian may exercise the consumer's
rights when the consumer is determined to be unable to make informed
decisions.
Be treated at all times
with respect, courtesy with complete recognition of individuality and
dignity.
Service without
discrimination against race, color, creed, sex, religion, national origin,
sexual orientation, handicap or age.
Lodge any complaints
with NewLife homecare
inc. and
with any other appropriate person, organization or agency.
Be informed and educated
on the procedure for lodging complaints in a confidential manner and the
procedure for receiving, reviewing and resolving complaints.
Express grievance and
suggest change in policy, service or staff without worry, intimidation,
constraint, or discrimination and not experience unreasonable interruption of
services from NewLife homecare
inc..
Expect confidential
treatment of medical and personal records and to decline their release to any
individual outside of NewLife homecare
inc.
(except in situations where the consumer signs a release of information
form. Other exceptions may include third party payment contract).
Receive healthcare by
the physician of his or her choice.
Adequate pain and
symptom management.
Refuse participation in
experimental treatment or research unless clear documentation of informed
consent is received by the consumer.
Receive services in a
timely manner.
Be given a prompt and
reasonable response to all inquiries.
Be assured that staff who provide services are qualified through education
and/or experience.
Know identities, title
and affiliations of all staff at NewLife homecare inc..
Name an advocate of your
choice.
Have choice and access
to all needed services.
Receive a referral for
alternative services if consumer is denied service based on their ability to
pay.
Decline follow up
services.
All NewLife homecare
inc.
consumers have the responsibility to:
Give up-to-date,
complete and correct health information concerning medical history,
medications, allergies and any other information that pertains to the consumers health.
Participate in
developing and maintaining a safe environment.
Address any financial
concerns regarding service or care.
Take part in the
development and maintenance of their home therapy plan and plan of care.
Request information if
there is anything they do not understand.
Voice concerns they may
have regarding NewLife homecare
inc.
services or staff members.
Inform NewLife homecare
inc. if
they are being hospitalized.
Understand and exercise
consumer rights to optimize response to and satisfaction with NewLife
Homecare services.
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